Reporting into the IT Manager, the main duties will include:
Assist with the installation and configuration of computer systems.
Help shape data strategy.
Deliver high quality high impact reporting and dashboards to display business performance data.
Work as a team for business-critical implementations such as ERP, hardware fault detection software and the installation of other business software e.g., HR systems.
Assist the IT manager to project manage and co-ordinate all new installations of machinery & systems within the factory.
Resolve day to day user IT issues as first line support.
Diagnose and solve hardware/software faults.
Maintenance of spreadsheets, word documents, Sage and labelling software.
Provide IT and systems training and support to new and existing staff.
Ensure knowledge is up to date of all technical factory systems to ensure issues are resolved promptly.
Help maintain labelling / printing machines within the factory.
Liaise with external IT support to resolve issues as required.
Adhere to GDPR guidelines when accessing personal, customer and company details and information.
It is the duty of all employees to ensure that a safe working environment and safe working practices are always maintained.
Knowledge of data visualisation and analysis tools, applications, and techniques, including the capability of business intelligence analytics tools such as Microsoft Power BI sourcing data from SQL Express and Excel workbooks or other similar products.
Previous experience in a general IT support role and involvement in project management of new systems in a manufacturing environment.
Log employee queries and analyse issues to spot trends and underlying issues.
Evidence of IT and Systems training and development.
Strong skills in using Microsoft Excel
Confident with a variety of IT platforms - e.g. Microsoft Office 365, Sage, MacOS, VoIP telephone communications.
Intuitive and can work logically.
Good problem solving, research, organisational and co-ordinating skills.
Good communication skills both verbally and written and able to deal with people at all levels within the business.
This role is a permanent contract.
Salary - From £30,000
Hours of work - 40 hours per week
Location - Bury, Greater Manchester
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